Frequently asked questions
Buying Gift Cards
You can purchase either:
A Coles Group & Myer Gift Card can be used at thousands of store locations throughout Australia including: Coles, Myer, Coles Express, Target, Kmart, Liquorland, First Choice Liquor, Vintage Cellars and Officeworks.
A store specific Gift Card can be purchased for the following stores: Coles, Coles Express, Target, Kmart, Liquorland, First Choice Liquor, Vintage Cellars or Officeworks.
Yes. Before a Gift Card can be used at one of the participating retail stores, the Gift Card order must be activated using a confidential Activation Code and 4 digit ID. Once an order is activated the Gift Cards must be treated like cash as lost or stolen cards cannot be replaced or refunded.
If requested Gift Cards can be presented on a folder or as a single card.
Yes, you can create a custom message that is up to 400 characters long. The message you create will appear on all Gift Cards selected in an order.
Yes. All Gift Cards issued by Coles Group Limited expire 4 years from the date of issue.
Gift Card holders may check their remaining card balance by calling 1300 304 990, online at giftcards.com.au using check balance or instore at most registers in participating stores. Cardholders will need their 17-digit card number and 4-digit PIN to access these services.
No. Once a Gift Card has been loaded, the card's value cannot be increased.
Once Gift Cards are activated, they should be treated like cash, as lost or stolen cards cannot be replaced or refunded.
Yes. Before you place an order, you will need to register as a client of Coles Group. Registering your details allows us to provide a more efficient level of service, including faster order processing and ability to track the status of your orders upon request.
Company and/or personal details can be updated using our Client Registration Form.
Ordering Gift Cards
All corporate Gift Card orders are placed online via the Business website.
Orders can be cancelled up until the time the Gift Cards are activated. Please note that cancellation fees and charges will apply.
To view the status of your order contact the Corporate Services Team on 1300 725 159.
There is no minimum quantity of cards you can order. The minimum dollar amount that can be loaded onto a Gift Card is $5.00.
Yes. A tax invoice is issued as soon as your order and payment is received. If an order is cancelled, an adjustment note is issued.
Yes we accept orders from overseas. Delivery is only made to Australian business and residential street addresses.
Gift Card Deliveries
All deliveries are made by Courier and there is a delivery fee of $14.85 per Order (GST inclusive) for all deliveries throughout Australia. One delivery fee is charged per delivery address.
Gift Cards can be delivered to any person nominated as the delivery recipient.
Gift Cards delivered by courier will take between 3 and 5 working days from the date of payment received.
As all of our orders are couriered to their location for security reasons, we require a signature from the person receiving the order. This is why we cannot send through the mail to P.O. Boxes.
Because our cards can only be used within Australia, we only deliver to Australian business and residential addresses.
For security reasons, all Gift Card orders are delivered to a recipient inactive. This means that they cannot be used until the Gift Card order is activated using the confidential bulk Activation code and Activation ID that is sent to the person who placed the order.
We accept direct deposit and credit card payments, including Mastercard, Visa, American Express and Diners Club.
In addition to the value of the Gift Cards in your order, there is a delivery fee per delivery address. The delivery fee is $14.85 per delivery address (GST-inclusive).
Gift Card purchases appear on credit card statements as 'Coles Group Gift Cards'.